PennyJellies Trading Terms and Conditions
Below you will see details of our Trading Terms and Conditions. In order to offer the fairest terms possible, we adhere to the guidelines set out in the Consumer Protection (Distance Selling) Regulations 2000. These regulations apply to all business-to-consumer contracts and are intended to protect online shoppers.
Who You Are Trading With
PennyJellies.com is a trading name of; Penny Jellies, 41 Irishtown, New Ross, County Wexford, Ireland. We are registered in Ireland and our Business registration number is: 473177.
Out of Stock Items
We generally only offer items for sale if we are holding stock or the item is expected to come into stock within a couple of days or so. However, sometimes an item can quickly go out of stock due to exceptional demand and in this case we may not have the time to amend our website before further orders are placed. If any of the items on your order are out of stock we will generally hold your order if stock is expected within a short period of time (such as 2-3 days). If we anticipate a longer wait then we will advise you of the delay and offer you the choice of a refund or to wait until the goods are back in stock. If we have another item that is very close in description and quality to your original request then we may offer you this alternative.
When you place an order with us, a contract is formed which obligates us to supply the goods you have ordered within the time stated. You have the right to cancel this contract within seven days from the date the Contract was formed or within seven days starting from the day after you receive the goods (whichever is the longer). Order cancellations must be made in writing(email is acceptable). If you cancel your order before the goods have been dispatched, we will refund your purchase price in full including any delivery charges. However, if you cancel your order after the goods have been dispatched, then we will refund the purchase of the goods excluding any carriage charges once the goods have been returned to us. Any additional carriage costs incurred by us will also be deducted from the amount refunded to you.
Order cancellation under Consumer Protection (Distance Selling) Regulations 2000
If you are cancelling your order under the Consumer Protection (Distance Selling) Regulations 2000, it is your responsibility to return the goods to us or ask us to collect them. The cost of returning the goods to us will be deducted from any refund made to you. Your initial carriage costs will also be deducted from your refund. We strongly recommend that you organise the return yourself and this must be done using a reputable carrier and a 'signed for' service. If we need to organise to collect the goods from you, there will be a minimum charge of €30. This is to cover the cost of the carrier plus a small administration fee.
Please note: All goods returned as a 'Cancelled Order' must be unopened and in a perfect re-saleable condition. We inspect all returns and no refund will be made for goods that do not meet this condition. Once goods have been returned, we are legally obliged to refund you within 30 days, however we normally process all refunds with a maximum of seven days.
Dispatch and Delivery
We aim to dispatch all orders placed before 9.30am, on the same day. If your order is placed after this time then it will be passed to dispatch on the following working day. Please bear in mind that Saturday and Sunday and Bank Holidays are not classed as working days. If you are located in Ireland you will usually receive your order within a maximum of 3-5 working days although we do not guarantee this. Delivery times to other destinations vary but we always aim to get the goods to you as quickly as possible. If your order is for a special occasion then please tell us when you are placing your order as we'll always do our best to meet your deadlines. We will not be held responsible for the goods once they have been passed to the courier or postal service however we will always work with you to resolve any issues that may arise. Our couriers require a signature for all deliveries - that way we can track your parcel in the event of any problems.
Our carrier will attempt to deliver only to the address you have given us so please make sure it is correct and that you supply a contact telephone number. If they are unable to deliver because there's nobody available to sign for the parcel, they'll leave a card asking you to contact them to arrange a convenient time to re-deliver. They will normally keep at their local depot for approximately 3-4 days before returning it to us.
If goods are returned to us because they could not be delivered then we will reserve the right to charge you for the cost of the return and the additional cost in dispatching the goods a second time. Should you not require us to re-send the parcel, you will be refunded the cost of the goods less a €3 administration fee.
Checking Your Order
We carefully pick and then double check each order to make sure that you get exactly what you wanted but very, very occasionally we make mistakes (after all, we're only human!) so we strongly recommend that you examine your order as soon as it arrives and let us know if there are any discrepancies. If there's a problem, you need to let us know within 48 hours of receiving your order so we can cross-check our stock and find out how the error occurred. We will not accept claims for shortages if you do not advise us within this time.
Once you have been notified that your order is ready for collection from Furness Costcutter, 41 Irishtown, New Ross, County Wexford, you will have 7 days to collect your order. If after 7 days, it hasn't been collected, we will cancel your order and refund your payment less a €3 administration fee.
Once goods have been delivered/collected, we only accept returns for the following reasons;
Goods not as ordered or described
Imperfect goods or goods damaged in transit.
Returns MUST be made within 7 working days from date of delivery.
We do not accept liablility for pre-packaged sweets that are "stuck to the wrapper". Sticky sweets such as "Frosties", "Black Jacks" etc. may have some paper stuck to them when they are unwrapped. This is the nature of these sweets so please be aware of this before purchasing them.
Credit Card Security
We take Credit Card security very seriously that's why we have entrusted ‘PayPal’ and 'Realex' to handle our credit card transactions so you can be assured of 100% security at all times. All transactions are encrypted and we do not have access to credit card details.
We guarantee not pass your details onto any third parties without your express permission. We hold your details purely for the purposes of trading with us and we promise to remove your details from our system at your request at any time.
Nut and Other Foodstuff Allergies
We recognise that some people are allergic to food items containing nuts or certain flavourings or colourants. We stock many hundreds of items from a diverse range of suppliers and we do not check the ingredients - the only stipulation we make is that they meet EU requirements for the relevant category of goods. For this reason we do not offer any guarantees or indemnities to any person suffering an allergic reaction or ailment caused by consuming or being in contact with a product supplied by us.
Best Before Dates
All food items dispatched should be consumed within 28 days of receipt of goods unless otherwise specified on product wrapper/packaging.
All information contained in this website including the trading name ‘PennyJellies’ and its variants, logo style, graphics, text, photographs, layout, web design, source code, etc. is copyright.